At Belfast City Sightseeing our customer services team are very happy to help or assist you in any way we can. However, before you call or drop us an email please do take a little time to look through our ‘Frequently Asked Questions’ where many of your questions and enquiries may be answered…
You check in at the Tour shop at 10 Great Victoria Street, Belfast. We are located opposite the Grand Opera House. You can check in anytime from 8am onwards, but no later than 15 mins before your tour departs, eg 8.45am for a 9:00am departure.
We offer a pick-up service from most major city centre hotels. It is the customer’s responsibility to be in hotel reception for 8.15am that morning. Please inform us when you book if you would like to be picked up, along with the name of your hotel.
Our coaches depart from Glengall Street, which is across the road from our shop. When you check in, we will direct you to your departure point. You must check in at the shop first though.
There are several options: you can bring your own food (please note: no hot food or hot drinks are to be consumed on the coach) or alternatively, there are designated lunch stops during the tour, details of which are listed in our tour itineraries.
Our premium packages include all admissions on the tour. The only money you will need would be for those who want to buy drinks and/or food and gifts.
There is not, but we advise customers to visit nearby public conveniences before they board, providing there is time to do so. There are toilet facilities at most of the tour stops.
We have a very varied customer base, including the elderly, people with disabilities, children and those who suffer from travel sickness. Seats are allocated on a first-come-first-served basis, however if you inform us of your requirement, the ITT team will make every effort to accommodate your needs to ensure your journey is as comfortable as possible.
Absolutely not. The tour, while Game of Thrones themed with on board tv footage and commentary, is not exclusively for fans. The tour highlights Northern Ireland’s world renowned scenery, much of it used in the tv show, but all spectacular on its own merit.
Yes, children can and do go on this tour. We do not recommend the tour on the basis of the on-board tv footage, which displays violence and sexual scenes in places. The decision as to whether their children go on the tour or not is at the parents’ discretion.
Both tours are very similar in that that they both visit the Antrim Coast Road, the Giant’s Causeway and Carrick-a-rede rope bridge. The main difference is that the Game of Thrones tour goes to the Dark Hedges while the Giant’s Causeway tour goes to Bushmills Whisky Distillery.
We supply a limited number of booster seats for children, please let us know at time of booking if you require one. We do not supply baby seats.
Yes, we operate in all weathers, apart from severe conditions, such as ice and snow.
As above, seats are allocated on a first-come-served basis, so it is advisable to check in as early as possible on the day of your tour. If you get on the coach and there are no seats together available, inform the tour guide who may be able to accommodate your request.
Yes, provided there is availability. During the peak season however we recommend you book in advance.
Yes, a shuttle bus at the Giant’s Causeway takes passengers down to the stones and back up again for a small fee.
All your admissions. The only spare cash you will need is for food and/or gifts you may wish to purchase.
Yes, the tours run every day apart from Christmas Eve, Christmas Eve, Boxing Day and New Year’s Day and in all weather conditions, apart from severe snow and ice.
Comfortable footwear and clothing with layers (particularly during the colder months). And bring a raincoat, although if you forget it, we sell ponchos in the shop!
There are several car parks close to our shop, including Castlecourt and the Great Northern. However please bear in mind that the roads are very busy at this time of the morning and it is your responsibility to check in at least 15 minutes before your tour departs.
That is fine; you do not have to cross it. There is enough stunning scenery all around you to make the walk down well worth it!
It closes if the wind speed is over 35mph. Our premium customers will get a refund of £4 if this happens, provided they have not booked their tour in conjunction with any offer.
Unfortunately not, as per our cancellation policy. However we will offer you an alternative tour or a different date.
For bookings and enquiries email our customer services on info@citysightseeingbelfast.com or give us a call on +44 (0)28 90 321321.
